Cancellation & Refund Policy

Last updated: October 2026

1. General Policy

GordianLattice operates on a prepaid 1-year (365-day) subscription model. Commercial plans are billed upfront in INR via Razorpay (UPI, Cards, NetBanking).

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

Duplicate Payment: If you are charged multiple times for the same 1-year subscription due to a payment gateway error.
Technical Non-Delivery: If your workspace fails to activate despite a successful payment and our support cannot resolve activation within a reasonable time.
Service Unavailability: If severe continuous downtime exceeding service commitment is solely attributable to us.

3. Non-Refundable Cases

Change of mind or voluntary cancellation after successful activation.
Failure to use platform features after activation.
Violations of Terms & Conditions leading to suspension/termination.
Bank processing fees or charges levied by payment providers.

4. Mandatory Refund Turnaround & Method

Refund Timeline & Original Payment Method: Upon approval, refunds are initiated immediately and processed back to the original payment method via Razorpay within 5 to 7 business days.

Actual credit depends on your bank/card issuer settlement cycles.

5. How to Request a Cancellation or Refund

Email billing/support with:

Workspace/Organization name, registered email
Razorpay Payment ID / Invoice Number
Brief reason for request

Email: support@gordianflow.in - We will acknowledge within 24 business hours.

6. Contact Us

Gordian1729 Technologies
Billing & Financial Operations
Registered Office: Dighi Kala East, Hajipur, Vaishali, Bihar, India • PIN: 844101
Email: support@gordianflow.in
Platform: https://gordianlattice.com